These terms apply when you accept or decline recommended repairs for your window schedule.
Last updated: 23 July 2026
1. The Contract Administrator has inspected the property, determined the extent of necessary repairs, and assessed the associated costs.
2. If a Lessee agrees to the recommended repairs, both the preparation and the final repair will be inspected by the appointed surveyor/Contract Administrator.
3. Confirming the works ("Accept") validates the proposed works and makes the lessee personally liable for the full price (including VAT) of those works until the balance is settled.
3.1. A 1 year warranty is granted for the final product of the services carried out by Bullet Services LTD. Note: the warranty is guaranteed subject to access for remedial purposes.
3.2 Late payment: Invoices are due within 30 days of issue. Business lessees: we may charge interest and recover reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998. Consumer lessees: where an invoice is overdue we may, after giving you written notice, charge interest at 8% per year on the outstanding balance until it is paid. We may send payment reminders to your registered email address.
3.3 Legal action will be followed for any unsettled debt towards Bullet Services LTD.
3.4 Except for your statutory cancellation rights (see clause 7), payments for works already completed are non-refundable where a refund is sought only because you have changed your mind or no longer need the works.
4. Declining of the works ("Decline"), will validate the rejection of the proposed aforementioned works.
4.1 If the Lessee opts out of the recommended repairs, the decorators will perform their best efforts to make the windows presentable prior to the final decoration.
4.2 Scaffolding access is granted ONLY to Bullet Services operatives and approved visitors. No private contractor/subcontractor appointed by the lessee is allowed to carry any works by scaffold means, without approval of Bullet Services LTD.
4.3 In cases where the lessees chooses to carry personal or appointed works/repairs on the owned windows, a deference period of 2-3 weeks will be granted before the general decorations stated in the General Contract will commence. These works/repairs will need to be in strict accordance with our scaffolding policy (4.2).
Furthermore, nor Bullet Services LTD, the building managing agency or the Contract Administrator will be responsible for the conditions of the final product if the works/repairs carried out by the separate entity are not in accordance with Decoration & Painting Guidelines and Practices.
5. If you have declined the works, they can be reinstated only where we agree in writing and re-issue the proposal. A declined proposal is otherwise treated as final.
6. Neither the contractor (Bullet Services LTD), the Contract Administrator, nor the Building Managing Company will accept any liability for premature failure of the paintwork and subsequent deterioration of the woodwork, in the event that the recommended repairs are not carried out.
7. Your right to cancel (consumers only).
7.1 If you are a consumer and you accept these works via our online link, you have the right to cancel within 14 days of acceptance, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.2 To cancel, tell us within that period (by email to the address on your proposal, or in writing). We will refund all payments received within 14 days of being told, less any amount properly due under clause 7.3 for works you asked us to begin before cancelling.
7.3 If you want the works to start within the 14-day period, you must expressly ask us to. If you do, then: (a) if the works are fully completed within the period, you lose the right to cancel; and (b) if you cancel after the works have begun, you must pay for what has already been done, in proportion to the total.
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